AI customer support for self-serve sites
Lemon Chat answers from your docs and hands off to humans.
Launch a branded support widget, connect FAQ knowledge, let cheap AI handle routine questions, and give operators the full transcript when a visitor needs help.
Password reset
Answered by AI
Pricing question
Answered by AI
Needs human
Handoff requested
Knowledge
FAQ sets assigned to the agents and widgets that need them.
Widget
Theme, behavior, install snippet, allowlist, and lead-gen footer.
Reports
Deflection, handoffs, channel mix, LLM usage, and source gaps.
One widget. Every storefront.
Live in minutes
Paste one script tag, point it at your docs, and your advisor is answering. No SDK safari, no week-one integration project.
Resolves, then hands off
Answers grounded in your knowledge base and decision flows — and a clean escalation to your human inbox the moment confidence drops.
No LLM lock-in
Anthropic, OpenAI and Gemini behind one agent with automatic cross-vendor fallback. A provider outage is their problem, not yours.
Multi-tenant by design
Each workspace keeps its own flows, knowledge, model config and widget theme, with server-side isolation throughout.
Visual flow builder
Decision graphs you can see and edit — ROOT to OUTCOME — so the bot recommends exactly what you would.
Your brand, not ours
Tenants restyle the widget completely. Contrast guardrails make sure customized themes stay readable.
Live before your coffee cools.
Paste one script tag
Drop the embed snippet before </body> on your site. The widget appears, themed to your brand.
Connect your knowledge
Import FAQs and docs, or sketch a decision flow in the visual builder. The agent answers only from what you give it.
Answer — and hand off
The bot resolves what it can and escalates the rest to your inbox, transcript included. You watch it all live.
Simple pilot pricing.
Start with the web widget, then add handoff capacity and team controls when real visitors arrive.
Pro
- ✓ 10k AI messages/mo
- ✓ Web widget + handoff inbox
- ✓ Custom widget theme
- ✓ 5 seats
Fair questions.
Which AI models does lemonchat use?
Anthropic (Claude), OpenAI and Google Gemini — behind one agent. If your primary provider has an outage, the engine fails over to the next automatically. You can pin a provider per workspace or let the fallback chain decide.
Will the bot make things up?
Answers are grounded in your own knowledge base and decision flows. When confidence drops below your threshold, the conversation escalates to a human instead of guessing.
Can I use my own branding on the widget?
Yes — colors, header, logo and copy are all themeable per workspace. Built-in contrast guardrails stop any theme that would make text unreadable.
How long does setup take?
Minutes. Paste one script tag, import your FAQs, done. The visual flow builder is there when you want structured journeys, not before.
Is it GDPR-friendly?
The platform is multi-tenant with strict per-workspace isolation, and analytics run on cookieless, privacy-first tooling. Data processing agreements are available on the Team plan.
What happens when I outgrow the free plan?
Nothing breaks — you keep your workspace and history. Upgrade to Pro for more AI messages, handoff inbox, custom theme, and more seats; Team adds API keys, audit log, and priority limits.
Squeeze the day.
Your first bot can be answering customers before your coffee goes cold.
Start free — no card needed